NEWS & ARTICLES
The VetsEZ team is awarded a $9 Million Contract for Veterans Benefit Management System (VBMS) Deployment Release Management and Help Desk Tier 2 and Deployment Support

6/4/2021 – VetsEZ is proud to announce we have received a $9 million contract award by the U.S. Department of Veterans Affairs to provide VBMS Deployment Support, to include Help Desk Tier 2 activities, and overall process improvement.
The near-term goals for ongoing development of Veterans Benefits Management System (VBMS) include:
- Implementing National Work Queue (NWQ) functionality to support VA’s national workload management strategy
- Reducing reliance on legacy systems
- Integrating and enhancing information exchange with the Department of Defense (DoD)
- Implementing improvements to electronic communications and access to the eFolder
- Providing additional automation capabilities
- Enhancing existing capabilities at each stage of the claims lifecycle (Establishment, Development, Rating, and Award)
The long-term goals for VBMS include:
- Enabling Veterans Service Representatives to authorize 100% in VBMS Awards
- Supporting 100% of the rating process completed in VBMS Ratings
- Fully implementing Phase 1 of National Work Queue (NWQ) at 100% of Regional Offices and evaluate additional claims inventories for NWQ management
- Automating end-to-end process from Scheduling Request (of Medical Examinations) through receipt of examination results package
- Streamlining VA Appeals processing by leveraging existing and enhanced capabilities, procedural changes, automation, analytics, and collaboration with the Board of Veterans Appeals
- Full integration of a SAFe Agile Framework and DevSecOps supporting frequent deployments